IMPROVING MOTIVATION AND PRODUCTIVITY IN THE PATROL DIVISION ì
The target organization is the Patrol Division of a ì
metropolitan police department. Division productivity has ì
deteriorated, and officers assigned to the Division appear to be ì
less motivated than officers assigned to other division within ì
In the context of task responsibility, the responsibilities ì
of the Patrol Division within the department are specific, ì
separate, and specialized. Task definition for the Patrol ì
Division is rigid within the overall police department structure, ì
and task definitions within the Patrol Division also are rigid. ì
The hierarchy of authority within the Patrol Division is ì
characterized by strictness and complete adherence to rules. ì
Task control within the Patrol Division is centralized at the ì
top, and communication within the Division is primarily vertical ì
Within the context of the above description, the structure ì
of the Patrol Division organization may be characterized as ì
mechanistic. The differences between mechanistic and organic ì
organizational structures are expressed in the context of the ì
level of formal structure and control embodied in the two ì
organizational concepts. Ä 3.ls1
. L. Daft, Organizational Theory, 4th ed. (St. Paul, ì
Minnesota: West Publishing Company, 1994), 64-65.
Ä The character of an organization's
èinternal structure is often related to the external environment ì
within which it functions. Organizations functioning within a ì
stable external environment typically have formal internal ì
organizational structures with clearly established and observed ì
operating procedures and rules, and a well defined hierarchy of ì
authority. Within such organizations, decision making typically ì
tend to be top-down in character. Such internal organizational ì
...